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Unified analytics, coaching-oriented insight, and operational visibility across customer-facing teams, field specialists, and device-enabled service programs.
Each product is useful on its own — together they close the loop from the front line to the boardroom.
The flagship enterprise platform for customer-facing teams. Unified voice and video insights for service quality, coaching, and operational consistency at scale.
AI-powered voice and video insights designed specifically for field specialists, route teams, and distributed operations.
A wearable device designed to capture high-quality customer interaction data in a simple, discreet, and scalable format.
The flagship enterprise platform for customer-facing teams. Unified voice and video insights for service quality, coaching, and operational consistency at scale.
AI-powered voice and video insights designed specifically for field specialists, route teams, and distributed operations.
A wearable device designed to capture high-quality customer interaction data in a simple, discreet, and scalable format.
Start with the product that fits your biggest pain today. Layer the rest on when you are ready.
| Feature | Unified Platform For HQ & regional ops | Field Teams For field & route teams | Audio Badge For on-floor service staff |
|---|---|---|---|
| Primary use case | Service quality & compliance at scale | Visit coverage and route effectiveness | Capturing in-person customer dialogue |
| Deployment | SaaS, SSO-ready | Mobile app + light backend | Wearable device + MDM fleet |
| Data captured | Calls, meetings, chats | Visits, GPS, notes, voice | In-store customer conversations |
| Works offline | Not required | Yes — syncs when online | Yes — buffers up to 18 hours |
| Best for | Contact centers, multi-site chains | Distributed sales and service reps | Retail, hospitality, healthcare floors |
| Typical rollout | 2–4 weeks | 1–2 weeks | 3–6 weeks (hardware logistics) |
| Pricing tier | Per seat, annual | Per rep, monthly | Per badge + platform fee |
One data path from the moment a customer speaks to the moment a leader acts.
Buy one and you get a product. Buy all three and you get a closed loop — from a customer's words to a VP's next move.
The teams closest to customers get the messiest data. We built for that.
Multi-store chains tracking service quality and conversion.
Hotels and restaurants capturing guest intent in real time.
Patient-facing teams monitoring empathy and compliance.
Field dispatchers confirming visits and handoffs across routes.
Dealerships and service bays turning visits into qualified leads.
On-site staff surfacing issues before they reach social media.
WonderScribe Enterprise gave us a unified view across 340 stores. In one quarter, our service quality index moved by seven points — and we finally know why.
Short answers to the first five questions every enterprise buyer brings to the table.
Yes. Each product is sold standalone and delivers value on its own. You can add the others later — the data paths are designed to be additive.
Field Teams ships in 1–2 weeks, Unified Platform in 2–4 weeks, and Audio Badge fleets in 3–6 weeks due to hardware logistics. We run a paid pilot before full rollout.
We are live in retail, hospitality, healthcare, logistics, automotive and events. If your use case is adjacent, we will walk you through how our closest customers use us.
Yes. The Audio Badge pre-encodes on-device and only syncs metadata and compressed audio on schedule. Raw microphone data never leaves the hardware.
Our speech models support 40+ languages at production quality, including Arabic, German, Russian, Spanish, French, Portuguese and major APAC languages.
A 30-minute walkthrough of the product that matches your biggest pain — no slideware, just the product.